Transport and Logistics – integral to Johnsons Workwear’s success

When you think of Johnsons Workwear many things may come to mind however Johnsons has a very clear focus on the significant contribution made by the transport and logistics area of the business to the company’s success.

The business currently has over 370 commercial vehicles amongst its assets, ranging from

small vans and Sprinter panel vans to 5 tonne Luton vans. It operates rigid HGVs, from 7.5 to 18 tonnes, with one articulated vehicle used for trunking in Perth. The vehicles come from multiple suppliers, including Mercedes, DAF & MAN.

We spoke to Ian Greatrex, our National Logistics Manager, he describes the benefits of using these types of vehicle: “The vans enable us to operate in areas which would prohibit the use of HGVs, with 65 per cent of the fleet made up by 7.5t vehicles, allowing drivers to carryout multi drop activities. These vehicles operate with a tail lift, for customers who require bulk delivery and collection. Larger vehicles are used for our biggest customers, and trunking network.

For Johnsons, employing the right sort of drivers in terms of their attitude to the work and training them in customer service is as important as their professional qualifications. “In our customer surveys, our drivers have consistently ranked amongs the highest scores, recording a problem free general service with quality garments delivered on time by drivers with a positive attitude,” says Ian. “Attitude and professionalism is top priority. A huge amount of trust is given to those who take our vehicles out on the road each day, not only in relation to the safety of themselves and other road users, but as representatives of the company. To our customers, they’re the face of Johnsons Workwear.”

A 2015 study by the Kenexa High Performance Institute in London found that organisations that had a genuine commitment to CSR substantially outperformed those that did not, and additionally, the study showed that CSR-orientated companies had a higher level of employee engagement and provided a markedly better standard of customer service.

Johnsons’ commercial fleet is supplied with forward facing and reversing cameras as standard. The cameras provide access via a Cloud and are also integrated with a telematics system, enabling the individual transport departments to track driving style performance, speeding alerts and live tracking updates. Video can be downloaded instantly and is used for training and insurance claims purposes. The introduction of driver facing cameras in the vehicle cab takes driver performance monitoring to “the next level”.

“We have continued to work towards even greater levels of road safety, and by working with companies such as DriverMetrics© and VUE ltd, we have been able to continuously reduce incident numbers within our commercial fleet,” Ian explains.  

“Online risk assessment, followed by a course of interactive e-learning modules last year, which covered driver fatigue, speed awareness, work pressures, frustrations, attitude, conditions, driver excitement and eye scanning, along with the introduction of driver facing cameras, and the implementation of a new road risk policy, has seen fault incident numbers fall by a massive amount.

We have been eagerly awaiting Mercedes to release their electric version of the Sprinter, but unfortunately this has been delayed. Other electric vans on the market don’t feel right for us yet. We have been discussing electric cars with our car provider LEX for a while now and this has started up again post Covid-19 lockdown.

Based on miles per gallon data on our plants’ commercial, there is an almost 2% reduction in fuel from 2018 to 2019. The data applies to all commercial vehicles at 3.5t and above.  The average MPG achieved has increased slightly in 2018 from an average of 17.96 to 18.19 alongside a decrease in total miles recorded of approx. 90,000.

Over 50 per cent of our fleet meets the latest Euro 6 emission standards with 100% achieving this within the next 5 years” he concludes.