Customer Service Administrator

To provide an office based link between customer and Company in order to satisfy queries, record &
resolve problems and ensure a high standard of customer care in accordance with our customer commitment.

Key Tasks

  • To complete all incoming calls according to schedule
  • To process all documentation correctly and maintain files and records according to procedures
  • To expand business/obtain appointments from customer base
  • To action messages received
  • To liaise closely with and provide support for the Customer Service Executives
  • To forward queries and keep managers, supervisors, colleagues informed as necessary
  • To keep accurate records where required
  • To comply with Company Policies and the Terms & Conditions of Employment and follow Company Procedures
  • Other Ad hoc duties as required

Benefits

  • Free on-site parking
  • Access to an award winning in-house learning & development team which enables a wide range of learning opportunities including Academy & Apprenticeship scheme
  • Regular Social events such as Family Fun Days and Annual Christmas Party
  • Pension Scheme, available to all employees after a qualifying period of employment.
  • Be part of the Johnsons Family by joining the Johnsons Service Group Pay As You Earn Share save Scheme. Available to all employees who have completed 2 years service with the business.

Person Specification

The ideal candidate will be enthusiastic and detail focused, you will be confident in a range of IT skills including Word and Excel. Experience in a similar role is essential.

Approachable and organised you will have previous experience in a customer service environment where you will have developed a flair for establishing rapport with customers. You will be involved in the review, negotiation and renewal of contracts within our existing customer base and will have a small monthly rental sales target.

To apply please send your CV to sallyreade@jsg.com