Customer Service Manager

We’re currently seeking a Customer Service Manager to effectively manage the staff and functions of the Customer Service Department and achieve targets.


In this role you will:

• Support staff in satisfying queries and recording and resolving problems to ensure a high standard of customer care in accordance with our customer commitment
• Visit and liaise with customers to ensure their satisfaction with all aspects of our service and maintain and develop the customer base
• Provide ongoing training for all staff from start of service and throughout their employment and regularly review their training and development
• Ensure the welfare of all staff in the department
• Keep all costs to or below budget Other Ad hoc duties as required.

This role offers a range of benefits including: 

  • £28,103 - £38,204
  • 22 days holiday per year (rising to 25)
  • Company car
  • Private healthcare 
  • Access to a company Share Save Scheme 
  • Employee wellness programme and referral scheme 
  • Company pension 
  • Life assurance 
  • Access to an award-winning training academy dedicated to staff development

To apply for this role, please send your CV to janeskinner@jsg.com