Customer Service Manager

Effectively manage the office based staff and functions of the Customer Service Office and achieve targets.

Key Tasks

Manage a field based team
Support staff in satisfying queries and recording and resolving problems to ensure a high standard of customer care in accordance with our customer commitment
Retain business and promote growth within existing accounts
Recruit staff in consultation with the General Manager
Oversee a busy stockroom
Provide ongoing training for all staff from start of service and throughout their employment and regularly review their training and development
Ensure the welfare of all staff in the department
Keep all costs to or below budget
Foster and maintain good working relations with customer, Company and colleagues
Ad hoc duties as required

Person Specification

The ideal candidate will have experience in managing a successful field based team and a high level of customer service.

To apply please send your CV to lauramccubbin@jsg.com