Customer Service Manager

We’re currently seeking a Customer Service Manager to effectively manage the staff and functions of the Customer Service Department and achieve targets. 

In this role you will:

  • Support staff in satisfying queries and recording and resolving problems to ensure a high standard of customer care in accordance with our customer commitment
  • Visit and liaise with customers to ensure their satisfaction with all aspects of our service and maintain and develop the customer base
  • Provide ongoing training for all staff from start of service and throughout their employment and regularly review their training and development
  • Ensure the welfare of all staff in the department
  • Keep all costs to or below budget
  • Other Ad hoc duties as required

This role offers a range of benefits including:

  • £37,500 - £39,500 per annum
  • Commission and plant bonus
  • Company car
  • Private healthcare
  • Commission can be earned based on the performance of your teams results
  • Access to a company Share Save Scheme
  • Employee wellness programme and referral scheme
  • Company pension
  • Life assurance
  • Access to an award-winning training academy dedicated to staff development

To apply for this role, please send your CV to lauramccubbin@jsg.com