Customer Service Manager

We’re currently seeking a Customer Service Manager to effectively manage the staff and functions of the Customer Service Department and achieve targets. 

In this role you will:

• Support staff in satisfying queries and recording and resolving problems to ensure a high standard of customer care in accordance with our customer commitment
• Visit and liaise with customers to ensure their satisfaction with all aspects of our service and maintain and develop the customer base
• Provide ongoing training for all staff from start of service and throughout their employment and regularly review their training and development
• Ensure the welfare of all staff in the department
• Keep all costs to or below budget
• Other Ad hoc duties as required

This role offers a range of benefits including:

• £36,000 - £38,000 per annum
• Commission and plant bonus
• Company car
• Private healthcare
• Commission can be earned based on the performance of your teams results
• Access to a company Share Save Scheme
• Employee wellness programme and referral scheme
• Company pension
• Life assurance
• Access to an award-winning training academy dedicated to staff development

To apply for this role, please send your CV to andrewworthington@jsg.com