Customer Service Manager
We’re currently seeking a Customer Service Manager to effectively manage the staff and functions of the Customer Service Department and achieve targets.
In this role you will:
- Support staff in satisfying queries and recording and resolving problems to ensure a high standard of customer care in accordance with our customer commitment
- Visit and liaise with customers to ensure their satisfaction with all aspects of our service and maintain and develop the customer base
- Provide ongoing training for all staff from start of service and throughout their employment and regularly review their training and development
- Ensure the welfare of all staff in the department
- Keep all costs to or below budget
- Other Ad hoc duties as required
This role offers a range of benefits including:
- £36,000 - £38,000 per annum
- Commission and plant bonus
- Company car
- Private healthcare
- Commission can be earned based on the performance of your teams results
- Access to a company Share Save Scheme
- Employee wellness programme and referral scheme
- Company pension
- Life assurance
- Access to an award-winning training academy dedicated to staff development
To apply for this role, please send your CV to andrewworthington@jsg.com