Johnsons Workwear, the UK's number 1 workwear and textile service provider, is currently seeking a Customer Service Office Manager for our Perth site. In this role you will manage the Customer Service Office and its staff. You will be involved in both resolving queries and problems and promoting growth within existing accounts. Reporting to the General Manager you will form part of the senior management team.

Key Tasks

Support staff in satisfying queries and recording and resolving problems to ensure a high standard of customer care in accordance with our customer commitment
Retain business and promote growth within existing accounts
Recruit staff in consultation with the General Manager
Provide ongoing training for all staff from start of service and throughout their employment and regularly review their training and development
Ensure the welfare of all staff in the department
Keep all costs to or below budget
Other Ad hoc duties as required

Person Specification

The ideal candidate will possess good organisational skills, have an excellent telephone manner and be computer literate. The ability to motivate and work well as a member of the management team and provide an excellent level of service to our customers.

Building on existing customer relationships and actively seeking areas where additional business can be gained, whilst ensuring the service offered to our customer’s meets their requirements at all times.
You will need a mature outlook and excellent people skills that will enable you to talk to customers, staff or senior management as required.

To apply please send your CV to lauramccubbin@jsg.com