Motus Commercials: Delivering the impossible in just four weeks
ABOUT MOTUS COMMERCIALS
Motus Commercials is one of the UK's largest DAF dealer networks, providing new and used truck sales, servicing, repairs, parts and aftersales support to commercial vehicle operators nationwide. With a network of dealerships across the UK, the business plays a vital role in keeping thousands of vehicles on the road every day.
As a trusted DAF partner, maintaining a professional appearance and ensuring technicians have compliant, high-quality workwear is an important part of the operation.
Every garment must withstand demanding workshop environments while reflecting the DAF brand and meeting the needs of engineers and technicians.
Johnsons Workwear was selected to provide a fully managed workwear rental and laundry service across two Barnsley sites and one Huddersfield site, while also converting the Doncaster location from a launder-only service to a complete managed rental solution.
After everything that happened with our previous supplier, I needed a partner I could trust to deliver. Johnsons Workwear exceeded my expectations from day one.
Jon Cook
Motus Commercials
THE CHALLENGE
Motus had previously left Johnsons Workwear for another provider due to a reciprocal commercial agreement linked to its vehicle supply partnership. While service standards had declined, the existing relationship made switching providers difficult.
Over the course of a year, we maintained regular contact with the customer, focusing on the quality of our service, our nationwide support and the fact that Johnsons Workwear is the only workwear provider offering officially approved DAF workwear. That commitment ultimately gave the customer the confidence to return.
However, the real challenge began after the contract was won.
The outgoing provider confirmed that all garments and ancillary equipment would be removed swiftly, leaving just four weeks to measure wearers, source garments, prepare stock and complete installations across four sites.
To make matters more demanding, garment availability was extremely limited. The required stock was due to leave on an overseas shipment that same day, with the next production run months away.
THE APPROACH
With no time to lose, our team worked together to overcome every obstacle. Working closely with our garment supplier, the required garments were removed from the outbound shipment and, with support from our Leeds General Manager, were airfreighted into the UK to avoid lengthy delays.
Measurements for all wearers were completed immediately, with garment information processed at pace to keep production moving.
As garments became available, they were collected directly from the supplier and transported to our Leeds site, while additional deliveries arrived by courier throughout the week.
To ensure the installation deadline could be met, garments were embroidered, barcoded and prepared from early morning until the working day began. Working alongside the Leeds team, every garment was organised, caged and made ready for installation.
In just four weeks, over 500 garments across three new sites and one converted site were measured, embroidered, barcoded and installed. This was an achievement that required close collaboration, flexibility and an unwavering commitment to delivering for the customer.
The service we've received since the installation has been first class, and I'd have no hesitation in recommending Johnsons Workwear to anyone looking for a reliable workwear partner.
Jon Cook
Head of Service, Motus Commercials
THE RESULT
Despite the compressed timescales and supply chain challenges, every site was successfully installed on schedule.
Motus Commercials now benefits from a fully managed Johnsons Workwear rental service, with ongoing service levels exceeding expectations.
More importantly, the project reinforced what Johnsons Workwear is known for - doing whatever it takes to deliver for our customers, even when the odds are against us.
Motus Commercials has since praised the service received following installation and continues to recommend Johnsons Workwear to others.
Jon commented, "After everything that happened with our previous supplier, I needed a partner I could trust to deliver. Claire Brooks from Johnsons Workwear exceeded my expectations from day one. We were under huge pressure to complete the changeover in a very short space of time, but Claire and the team made what seemed impossible, possible.
Their commitment, flexibility and attention to detail were exceptional, and nothing was ever too much trouble. The service we've received since the installation has been first class, and I'd have no hesitation in recommending Johnsons Workwear to anyone looking for a reliable workwear partner."
MORE CUSTOMER SUCCESS STORIES
Perfecting a “OneValeo” way of working with Johnsons Workwear
We take great pride in building strong relationships with our customers. If we sound like your kind of people, get in touch. We’d love to work with you!
.png?width=568&height=420&name=image%20(2).png)