Customer Service Administrator

To provide an office based link between customer and Company in order to satisfy queries, record &
resolve problems and ensure a high standard of customer care in accordance with our customer commitment.

Key Tasks

  • Resolving customer complaints/queries
  • Data input / set up of new accounts
  • Administration 
  • Filing / scanning
  • Accurately maintaining customer database and contact log
  • Liaise closely with and provide support for a customer service executive.
  • Grow accounts by selling in additional products
  • Occasional reception cover  
  • Ad hoc duties as requires

Benefits

  • Free on-site parking
  • Access to an award winning in-house learning & development team which enables a wide range of learning opportunities including Academy & Apprenticeship schemes
  • Regular Social events such as Family Fun Days and Annual Christmas Party
  • JSG Pension Scheme, available to all employees after a qualifying period of employment.
  • Be part of the Johnsons Family by joining the Johnsons Service Group Pay As You Earn Share save Scheme. Available to all employees who have completed 2 years service with the business.

Person Specification

The ideal candidate will be enthusiastic and detail focused, you will be confident in a range of IT skills including Word and Excel. Experience in a similar role is essential.

Approachable and organised you will have previous experience in a customer service environment where you will have developed a flair for establishing rapport with customers.

To apply please send your CV to Charmainetucker@jsg.com