Customer Service Administrator

To provide an office based link between customer and Company in order to satisfy queries, record and resolve problems and ensure a high standard of customer care in accordance with our customer commitment.

Key Tasks

  • Complete all calls according to schedule
  • Process all documentation correctly and maintain files and records according to procedures
  • Expand business/obtain appointments from customer base
  • Liaise closely with and provide support for the Customer Service Executives
  • Forward queries and keep managers, supervisors and colleagues informed as necessary
  • Other Ad hoc duties as required.

Person Specification

The ideal candidate will be enthusiastic and detail focused and have worked in an office environment previously. You will be confident in a range of IT skills including Word and Excel (you will be asked to complete a small Word and Excel exercise, if interviewed). Experience in a similar role is essential.

To apply please send your CV to katebishop@jsg.com