Customer Service Administrator
To provide an office based link between customer and Company in order to satisfy queries, record and resolve problems and ensure a high standard of customer care in accordance with our customer commitment.
- Complete all calls according to schedule
- Process all documentation correctly and maintain files and records according to procedures
- Expand business/obtain appointments from customer base
- Liaise closely with and provide support for the Customer Service Executives
- Forward queries and keep managers, supervisors and colleagues informed as necessary
- Other Ad hoc duties as required.
The ideal candidate will be enthusiastic and detail focused and have worked in an office environment previously. You will be confident in a range of IT skills including Word and Excel (you will be asked to complete a small Word and Excel exercise, if interviewed). Experience in a similar role is essential.
To apply please send your CV to firstname.lastname@example.org