Customer Service Administrator - Basingstoke

We’re currently seeking a Customer Service Administrator to provide an office-based link between customer and Company in order to satisfy queries, record and resolve problems and ensure a high standard of customer care in accordance with our customer commitment. 


This role offers a range of benefits including: 

  • 22 days holiday per year (rising to a maximum of 25) plus bank holidays
  • Access to a company Share Save Scheme and Smart spending App  
  • Employee wellness programme and referral scheme  
  • Company pension  
  • On-site parking 
  • Access to an award-winning training academy dedicated to staff development


In this role you will:   

  • Record all calls/emails onto our system and forwarding to relevant departments for investigation/updates and keeping all depts/colleagues and customer updated regularly
  • Complete Monthly VIP calls to customers and updating records and possible sales
  • Order items, complete customer instructions and Ending customers contracts as and when required
  • Process all documentation correctly and maintain files and records according to procedures 
  • Action messages received and record these on our system plus respond to messages
  • Carry out duties as laid down in BS EN ISO 9001: 2000 / 14001 Local Working Instructions and Company Operations Manual which may be updated from time to time.
  • Liaise closely with other departments and provide support for the Customer Service Executives and action instructions from the
  • Comply with Company Policies and the Terms and Conditions of Employment, Health & Safety and follow Company Procedures. Full PPE.
  • Attend training courses as required   
  • Foster and maintain good working relations with customers, Company and colleagues 
  • Maintain confidentiality of Company and customer business 
  • Other Ad hoc duties as required


Person Specification 

The ideal candidate would have worked in an office environment previously, be confident in a range of IT skills including Word, Excel and Microsoft Teams. Be able to work as part of a team plus on their own and have a strong attention to detail and good time management and organisation skills. Experience in a similar role is essential. 


Who are Johnsons?   

Johnsons Workwear, part of Johnson Service Group Plc, is the UK’s number one Textile Services provider.  Providing truly national coverage via an extensive network of 23 local plants and service centres to around 37,500 UK-based customers, we operate in a wide cross section of industries from major blue chip companies to small local businesses. We are leaders in driving innovation and change in our industry, focusing on our people, the changing needs of our customers, technology and process improvement. We pride ourselves on service and constantly monitor, measure and improve by engaging with customers through our Visits in Person programme, our dedicated account management team and customer satisfaction surveys.  Dedicated to management development, our in-house Academy was created to nurture existing and aspiring managers who have the talent and potential to progress through the company – and many of our employees stay with us for years. 

To apply for this role, please email: